We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You will need to cover the costs of returning the item though, so please ensure you obtain and keep proof of postage. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item to which we will offer free postage using a unique code (just for you). Unfortunately, we cannot accept returns on gift cards. Any intimate items such as dildos and fleshlights cannot be returned once the packaging has been opened. The sooner you let us know, the quicker we can get you the product you ordered.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), personal care goods (such as beauty products) and underwear for hygiene reasons. We will evaluate the issue and make it right. Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item. You can always ping over an email for any return questions at We're pretty easy to talk to. Items sent back to us without first requesting a return will not be accepted. To start a return or exchange, you can contact us at If your return is accepted, you will receive a return address. Please keep your proof of postage safe (like on your fridge, or in your wallet). You will need to cover the cost of return if your product is not faulty. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. South Georgia & South Sandwich Islands (GBP £)
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